Conversational AI Solutions Platform
Use Cases
Global Resilience Delivered: How a Conversational AI Solutions Platform Operationalized ISO 22301 Across Five Regions
A global AI-driven conversational automation platform with operations across the US, UK, India, Spain, and Israel. With mission-critical systems supporting customer service and sales enablement, the company required robust continuity measures.
Challenge:
The platform aimed to implement a formal Business Continuity and IT Disaster Recovery program across 15+ systems, aligned with ISO 22301. Key goals included resilience governance, global training, and tested recovery procedures.
KendraCyber partnered with the client to roll out a globally consistent BCP/ITDR framework, integrating local readiness plans with ISO 22301 standards.
Solution:
Approach:
Key Deliverables:
BC/ITDR policy frameworks and charters
Platform-specific DR runbooks and risk registers
Crisis communication protocols and governance dashboards
Post-exercise testing reports and team training modules
Impact:
Full ISO 22301 compliance across all global locations
Strengthened recovery strategies across 15+ platforms
Elevated crisis management preparedness through global training efforts
By leveraging KendraCyber’s expertise, this conversational AI solutions provider built a resilient, scalable, and audit-ready continuity program - future-proofing its global operations against disruption.